Refund policy
DAMAGES, DISCREPANCIES AND RETURNS
Damages and issues
All damaged goods or discrepancies must be notified in writing, email to accounts@mustardandgraytrade.com within 5 working days, including photographs of any damage or quality concerns to be eligible for a replacement, credit or discount. It is the Customer’s responsibility to thoroughly check the goods within a reasonable time scale. The team will advise whether to return the faulty merchandise or to dispose of it. Claims after the 5th working day will not be considered.
Exceptions / non-returnable items
We do not accept returns of unwanted or non-faulty items, whether a stock or a drop-ship order.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.