Shipping Charges

MINIMUM ORDERS AND CARRIAGE CHARGES

Carriage will be charged at the following rates to your business address. 

  • UK Mainland- Minimum order is £250 ex VAT and carriage is charged relative to order value up to £1000. Orders over £1000 are shipped Free of charge.
  • Overseas carriage- Minimum order is £250 and is charged at the following rates...
 SHIPPING ZONE

£250-£401

+VAT

£401-£650

+VAT

 £651-£1000

+VAT

£1000 plus

+VAT 

UNITED KINGDOM

£9.99

£18.99

£32.99

FREE

EUROPE

£39.99 £69.99 BY QUOTE BY QUOTE

USA & CANADA

£45.99 £75.99 BY QUOTE BY QUOTE

REST OF WORLD

BY QUOTE BY QUOTE BY QUOTE BY QUOTE

 

Furniture and very large items may be subject to a carriage surcharge, including delivery to an alternative address.
If the country you are ordering from is not on the above table, freight charges will be on a quotation basis. Please contact our sales team on 01743627753 or email accounts@mustardandgraytrade.com

Our pallet deliveries are made by a large or tail lift lorry and therefore you must ensure that our couriers have suitable access and are able to stop and unload safely. If you have any delivery restrictions, we must be made aware prior to the despatch of your goods. You are responsible for ensuring that all the details are correct as we cannot be held liable for any failed delivery arising out of incorrect information that you have provided.

From receipt of your order and payment in full we aim to dispatch orders within 5-7 working days, stock permitting. For pre-ordering, please refer to the date specified upon pre-ordering for delivery details.

For stock purposes, each item requested constitutes an individual order. We will always attempt to consolidate multiple orders in one shipment. Due to stock and packaging requirements, Products may be shipped over several days and in more than one package.

If one or more of your items is on pre-order, your items will not be delivered until the date specified at the time of ordering. If your purchase consists of products in stock and also products on pre-order, your available products will be dispatched within our normal timeframe. However, if your pre-ordered items are due into stock within the next two weeks, we will hold your entire order for one delivery at the earliest opportunity.

If our supply of the products is delayed by an event outside our control then we will contract you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any products you have paid for but not received.

The Products will become your responsibility from the time we deliver the products to the address you gave us for delivery.

Title to the Goods shall not pass to the Customer until:

  • we receive payment in full (in cash or cleared funds) for the Goods and any other goods that we have supplied to the Customer in respect of which payment has become due, in which case title to the Goods shall pass at the time of payment of all such sums; or
  • if earlier, the Customer resells the Goods, in which case title to the Goods shall pass to the Customer immediately before such resale.

The Customer may resell or use the Goods in the ordinary course of its business (but not otherwise) before we receive payment for the Goods. However, if the Customer resells the Goods before that time it does so as principal and not as our agent.

If before title to the Goods passes to the Customer, the Customer:

  • becomes insolvent or bankrupt; or
  • goes into liquidation, receivership or administration; or
  • is wound up or enters into a composition or arrangement with its creditors; or
  • ceases or threatens to cease to carry on business; or
  • we reasonably believe that any of the events mentioned above is about to occur in relation to the Customer and notify the Customer accordingly,

then, without limiting any other right or remedy we may have:

  • the Customer's right to resell the Goods or use them in the ordinary course of its business ceases immediately; and
  • we may at any time:
    • require the Customer to deliver up all Goods in its possession which have not been resold, or irrevocably incorporated into another product; and
    • if the Customer fails to do so promptly, enter any premises of the Customer or of any third party where the Goods are stored in order to recover them.

For orders with delivery addresses outside of the UK, please note that you will be required to pay import taxes upon delivery of your order.

If You order Products from our Website for delivery outside the UK, they will be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that We have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by You of any such laws.